Truevac

HELP

303-426-5515
truevacstore@gmail.com

6350 Sheridan Blvd. 

A-104 

Arvada, CO 80003

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© 2023 by TrueVac Home Store, LLC.

Shipping & Returns

SHIPPING POLICY

Domestic Shipping Policy

 

Shipment Processing Time:

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout.

FedEx Standard

3-5 business days

FedEx Two Days

2 business days

FedEx Overnight *

1-2 business days

 

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

 

TrueVac ships to addresses within the U.S., & U.S. Territories, and to P.O. Boxes. 

 

Shipment Confirmation & Order Tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

TrueVac is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

If you received your order damaged, please contact us to file a claim. We will need a picture, and a description of the damage incurred in order to replace that item free of charge. Please save all packaging materials and damaged goods before filing a claim. 

Contact us at truevacservice@gmail.com to file a claim.

International Shipping Policy

 

We currently do not ship outside the U.S.

Return & Exchange Policy

Thank You for purchasing our products at TrueVac. We want to ensure you have the right product to fit your home care and cleaning needs.

 

We offer a full money-back guarantee for all purchases made on our website, and in-store. If you are not satisfied with the product that you have purchased from us, you can get your money back minus the cost of shipping. You are eligible for a full reimbursement within 30 calendar days of your purchase. Shipping charges are non-refundable. 

 

After the 30-day period you will no longer be eligible and won't be able to receive a refund. We encourage you  to try the product in the first two weeks after your initial purchase to ensure it fits your needs.

 

If you have any additional questions or would like to request a refund, or exchange feel free to contact us.